MyStake Privacy Policy

At MyStake, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at mystake.com. By registering an account or interacting with our platform — whether for casino games, sports betting, or any other service — you acknowledge and accept the practices described in this document. We encourage you to read it carefully before using our services.

MyStake Casino is operated by GTW B.V., incorporated under the laws of Curaçao (Company Number 165433), licensed by the Curaçao Gaming Authority (CGA) under licence number OGL/2024/250/0115. Our payment agent is CYGTW LTD (company number HE 462903), with its registered office at Poreias, 2 3011, Limassol, Cyprus. References to "we," "us," or "our" throughout this document refer to the operating entity and its authorised representatives.

Information We Collect

When you create a MyStake login, make deposits, or engage with our platform, we collect various categories of personal information. Our data collection is limited to what is necessary for the provision and improvement of our services, fulfilment of legal obligations, and prevention of fraud and problem gambling.

Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Government-issued identification documents (for KYC/identity verification purposes)
Payment details including card information, e-wallet accounts, or cryptocurrency wallet addresses

Technical and Behavioural Data

IP address, browser type, device identifiers, and operating system
Pages visited, games accessed, and session duration on our platform
Login timestamps and security activity logs
Communications you send to our support team via live chat, email, or our on-site contact form

Financial Transaction Data

Deposit and withdrawal history, including methods used (Visa, Mastercard, Neteller, Skrill, Paysafecard, AstroPay, PayOp, and cryptocurrencies such as BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH)
Records of bonuses claimed, including the MyStake bonus, welcome package details, promo code usage, and any no deposit bonus or free spin promotions
Wagering activity and account balance history

How We Use Your Information

We use the personal data we collect for a range of lawful purposes. Our primary goal is to deliver a secure, fair, and enjoyable experience across all sections of our platform — from casino games to live sports and e-sports betting.

Account management: We use your data to process your registration, maintain your MyStake casino login credentials, and manage your account settings securely.
Payment processing: We process deposits and withdrawals on your behalf and maintain records in line with our financial obligations. Withdrawal limits of €7,500 per week and €15,000 per month are monitored through your transaction data.
Bonuses and promotions: We use data to validate eligibility for offers such as the MyStake promo code, free spins promotions, reload bonuses, and our Galaxy VIP Loyalty System rewards.
Legal compliance: We are required to verify your identity (KYC), comply with anti-money laundering (AML) regulations, and adhere to responsible gambling obligations under our CGA licence.
Fraud prevention and security: We monitor account activity to detect and prevent fraudulent behaviour, unauthorised access, and terms violations.
Customer support: We use your contact history to provide efficient assistance through our 24/7 live chat and email support at support@mystake.email.
Marketing communications: With your consent, we may send promotional materials about new games, seasonal campaigns, and exclusive offers at MyStake Casino online.

Cookies and Tracking Technologies

Our MyStake platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. Cookies allow us to provide a seamless experience whether you access our desktop site or the mobile browser version of our casino.

We use the following types of cookies:

Essential cookies: Necessary for the basic functionality of our site, including secure login sessions and page navigation.
Analytics cookies: Help us understand how users interact with our platform so we can improve performance and content.
Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our advertising campaigns.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Game providers: To facilitate gameplay, data may be shared with providers such as Pragmatic Play, NetEnt, Play'n GO, Evolution, Hacksaw Gaming, and others operating within our platform.
Payment processors: Your financial data is shared with payment partners to process transactions securely.
Regulatory authorities: We may be required to disclose information to the Curaçao Gaming Authority, law enforcement, or other competent bodies as required by law.
Affiliate partners: Aggregated, anonymised data may be shared with affiliate partners. For affiliate-specific enquiries, you may contact us at affiliate@mystake.email.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. When data is no longer needed, we take appropriate steps to securely delete or anonymise it. In accordance with anti-money laundering regulations, certain financial records may be retained for a minimum of five years following account closure.

Your Rights as a Data Subject

We respect your rights regarding your personal information. Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to legal retention requirements
Object to or restrict certain types of data processing
Withdraw your consent to marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our compliance team at compliance@mystake.email. We will respond to all valid requests within a reasonable timeframe in accordance with applicable regulations.

Security Measures

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or loss. These include SSL encryption, secure server infrastructure, and strict internal access controls. While no system can guarantee absolute security, we continuously review and improve our safeguards to maintain the highest level of data protection for all players at MyStake Casino.

Restricted Territories

Our services are not available in certain jurisdictions, including the United States and its dependencies, the Netherlands, Lithuania, Georgia, and FATF black-listed countries, among others. We do not knowingly collect personal data from individuals in these regions. If we become aware that data has been collected from a restricted territory, we will take steps to delete it promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will notify you through our website or by email. Your continued use of the MyStake Casino online platform following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

If you have any questions about how we handle your personal data, please do not hesitate to reach out to our support team at support@mystake.email or use the on-site contact form available at mystake.com.

Content updated: July 13, 2026