MyStake Casino Terms and Conditions

Welcome to MyStake Casino. By accessing or using our website at mystake.com, you agree to be bound by the following Terms and Conditions. Please read this document carefully before registering an account or placing any bets. These terms constitute a legally binding agreement between you and us, the operator of MyStake Casino. If you do not accept these terms, you must not use our services.

1. About Us and Regulatory Information

At MyStake Casino, we are operated by GTW B.V., a company incorporated under the laws of Curaçao (Company Number 165433). Our payment services are handled by CYGTW LTD (company number HE 462903), with a registered office at Poreias, 2 3011, Limassol, Cyprus. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115, under the National Ordinance on Offshore Games of Hazard (NOOGH). We have been operating our online casino since 2019, offering a secure and regulated environment for players across multiple regions.

2. Eligibility and Account Registration

To use our services at MyStake Casino, you must meet the following eligibility requirements. By creating an account, you confirm that:

You are at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher
You are not a resident of any restricted territory, including Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the United States or its dependencies, or any FATF black-listed country
You are not located in the Russian Federation or Belarus, as accounts from these regions are closed due to sanctions
You are acting on your own behalf and not as an agent for a third party
All information you provide during registration is accurate, complete, and up to date
You have not previously had an account closed or suspended by us for violations of these terms

We reserve the right to verify your identity at any time and to request supporting documentation. Failure to comply with our Know Your Customer (KYC) requirements may result in the suspension or closure of your account and the withholding of any pending withdrawals.

3. Account Security and Responsibilities

At MyStake, we take the security of your account seriously, and we expect you to do the same. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your mystake login details with any third party. If you suspect that your account has been accessed without your authorisation, you must notify us immediately via our support channels.

We are not liable for any losses arising from unauthorised access to your account that results from your failure to keep your credentials secure. Each player may only hold one account on our platform. Duplicate accounts may be closed, and associated balances may be forfeited.

4. Deposits and Withdrawals

4.1 Deposits

We accept a range of payment methods at MyStake Casino, including Visa, Mastercard, Neteller, Skrill, Paysafecard, AstroPay, PayOp, and a variety of cryptocurrencies such as BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH. Our supported currencies include EUR, USD, GBP, AUD, CAD, BRL, and selected cryptocurrencies. The minimum deposit at My Stake Casino is €20 or its equivalent, which is also the minimum required to qualify for our welcome bonus.

4.2 Withdrawals

At MyStake, we process withdrawals via bank transfer, cryptocurrencies, and e-wallets or cards, subject to the method originally used for deposit. Bank transfer payouts are processed within 3 banking days; please note that USD payouts are not available via bank transfer. Crypto and e-wallet withdrawals are typically processed faster. The following limits apply to all withdrawals:

Maximum weekly withdrawal: €7,500 or equivalent
Maximum monthly withdrawal: €15,000 or equivalent
Wins exceeding €15,000 are paid in monthly instalments of up to €15,000
Maximum win limit per single bet or spin: €100,000
Progressive jackpot wins are paid in full

We may place withdrawals on hold pending KYC verification or an investigation into potential violations of these Terms and Conditions. We are committed to completing all checks promptly to minimise delays.

5. Bonuses and Promotions

Our MyStake Casino bonus programme offers a generous welcome package as well as a variety of ongoing promotions. Our Casino Welcome Package provides 300% across your first three deposits — 150% up to €750 on the first deposit, 100% up to €500 on the second, and 50% up to €250 on the third. A minimum deposit of €20 is required, and a 30x wagering requirement applies to the combined deposit and bonus amount. Additional restrictions include a maximum bet of €5 per spin and a 30-day validity period. This mystake bonus applies to Casino Slots only.

We also offer a 170% Crypto Deposit Bonus up to €1,000 and a Welcome Sports Bonus of 120% up to €600. Our ongoing promotions include:

50% Weekend Casino Reload Bonus
First Week's Cashback up to €300 (available for 7 days after signup)
10% Loyalty Deposit Bonus
10% Crypto Cashback
35% Sport Reload Bonus
3+1 Freebet offers
FreeBet and FreeSpin promotions
Slot of the Week (double loyalty stars)
Seasonal promotions and social media giveaways

No-deposit free spins or free bet rewards are subject to a maximum payout cap of €100. We reserve the right to amend, suspend, or withdraw any promotion at any time. Bonus abuse or fraudulent activity will result in the forfeiture of bonuses and any associated winnings.

6. Galaxy VIP Loyalty Programme

At MyStake Casino, we reward our loyal players through the Galaxy VIP Loyalty System, which features 10 levels ranging from Pluto through to Sun. You earn STARS for every dollar wagered — 0.01 STARS per $1 on slots and mini games, and 0.03 STARS per $1 on sports betting. These STARS can be exchanged in our Galaxy Marketplace or used on the Lucky Wheel. Weekly cashback scales from 5% to 13% depending on your level, and from Level 7 onwards, cashback is entirely wager-free. A Personal VIP Manager is available from Level 5. Please note that Live Casino, Spribe, and Inout bets are excluded from STARS accumulation.

7. Responsible Gaming

We at MyStake Casino are committed to promoting responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session reminders, self-exclusion, and reality checks. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team or reach out to independent organisations such as GamCare or BeGambleAware. We will always take responsible gaming requests seriously and act on them promptly.

8. Game Providers and Availability

Our MyStake platform features games from leading software providers, including Pragmatic Play, NetEnt, Play'n GO, BGaming, Playson, Hacksaw Gaming, Endorphina, Wazdan, and many more. Live casino experiences are powered by Evolution and Twain Sport. Our game library spans slots, live casino, game shows, table games, sports betting, virtual sports, esports, racing, and our exclusive Originals. Please note that certain providers, including NetEnt, have additional restrictions in the USA, Curaçao, the Netherlands, and blacklisted territories.

9. Intellectual Property

All content on our platform, including but not limited to software, graphics, logos, and game content, is the intellectual property of MyStake Casino or our licensed third-party suppliers. You may not copy, reproduce, or distribute any content from our site without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis and make no warranties regarding uninterrupted access or the absence of errors. To the fullest extent permitted by applicable law, we exclude all liability for any indirect, incidental, or consequential losses arising from your use of our platform. Our total liability to you in respect of any claim shall not exceed the amount deposited by you in the 12 months preceding the claim.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from your use of our MyStake Casino services should first be directed to our support team at support@mystake.email. Complaints may also be submitted to compliance@mystake.email. We are committed to resolving all disputes fairly and in a timely manner.

12. Amendments

We reserve the right to amend these Terms and Conditions at any time. We will notify you of any material changes via email or a notice on our website. Your continued use of our services following any amendment constitutes your acceptance of the updated terms. We recommend reviewing this document periodically to stay informed of any changes.

If you have any questions about these terms, please contact our customer support team via live chat (available 24/7), our on-site contact form, or by emailing support@mystake.email. We are always here to help.

Content updated: July 13, 2026