MyStake Responsible Gaming

At MyStake Casino, we are deeply committed to promoting safe and responsible gambling for all our players. We believe that gaming should remain an enjoyable, entertaining experience — and we take our duty of care seriously. Our responsible gaming framework is designed to give you the tools, information, and support you need to stay in control at all times. Whether you access us via desktop or the MyStake app, these protections are always available to you.

Our Commitment to Safer Gambling

Here at MyStake Online Casino, we operate under the licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115. This regulatory framework obligates us to uphold the highest standards of player protection. GTW B.V., the entity behind our platform, takes responsible gaming obligations seriously — not merely as a compliance requirement, but as a core value of how we operate.

We recognise that for a small number of players, gambling can become problematic. Our MyStake casino platform provides a comprehensive set of tools and resources to help you manage your activity, set limits, and seek help if needed. We encourage every player to treat gambling as a form of entertainment, never as a way to earn income or recover losses.

Recognising Problem Gambling

We want you to be aware of the warning signs that gambling may be having a negative impact on your life. At MyStake, we encourage you to reflect honestly on your habits and consider whether any of the following apply to you:

You spend more time or money gambling than you originally intended
You gamble to escape stress, anxiety, or personal problems
You chase losses in an attempt to win back money
You feel irritable or restless when not gambling
You borrow money or sell possessions in order to fund gambling
Gambling is affecting your relationships, work, or mental health
You hide your gambling activity from family or friends
You find it difficult to stop gambling even when you want to

If any of these signs feel familiar, we strongly urge you to use our self-help tools immediately and to contact a professional support organisation. We are here to help you take that step.

Responsible Gaming Tools We Provide

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, we will not allow you to exceed it during the chosen period. Reductions take effect immediately, while increases are subject to a cooling-off period to ensure your protection.

Loss Limits

Our MyStake Online Casino platform enables you to set a maximum amount you are willing to lose over a defined period. This tool helps you maintain full control over your spending and prevents unexpected financial strain.

Session Time Limits

We provide the ability to cap the amount of time you spend gambling in a single session. You can set a reminder or a hard limit so that your gaming time stays within healthy boundaries. We believe time awareness is one of the most powerful tools in responsible play.

Reality Checks

At MyStake casino, we offer reality check notifications that appear at intervals you define during gameplay. These reminders display how long you have been playing and how much you have spent, helping you make informed decisions in real time.

Self-Exclusion

If you feel that you need a complete break from gambling, we offer self-exclusion options. You may choose a temporary exclusion (ranging from days to months) or a permanent exclusion. Once activated, we will prevent you from accessing your account for the full duration of the exclusion period. We also take steps to ensure that you do not receive promotional communications during this time.

Account Cooling-Off / Take a Break

We understand that sometimes you simply need a short break. Our 'take a break' feature allows you to pause your account for a brief period without committing to a full self-exclusion. During this time, we will restrict access to your account entirely.

Protecting Minors

Our MyStake Online Casino services are strictly for individuals aged 18 years or older. We have a zero-tolerance policy regarding underage gambling. We carry out identity verification (KYC) procedures and may request proof of age at any time — including before processing your first withdrawal or if we have any reason to suspect an account is held by a minor.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. The following tools may help:

Net Nanny — www.netnanny.com
Cybersitter — www.cybersitter.com
Gamban — www.gamban.com (blocks gambling sites across all devices)

If you suspect that a minor has accessed our platform using your account, please contact us immediately at support@mystake.email. We will investigate and take appropriate action without delay.

Support Organisations

We at MyStake Online Casino strongly encourage any player who feels their gambling is becoming a problem to reach out for professional help. The following organisations offer free, confidential support:

GamCare — www.gamcare.org.uk — National helpline and online support for problem gambling
Gamblers Anonymous — www.gamblersanonymous.org — Peer support groups worldwide
BeGambleAware — www.begambleaware.org — Advice, information, and support
Gambling Therapy — www.gamblingtherapy.org — Free multilingual support service
GamStop — www.gamstop.co.uk — UK-based self-exclusion scheme

We also encourage you to speak with your GP or a mental health professional if gambling is affecting your wellbeing.

How to Contact Us About Responsible Gaming

If you wish to activate any of our responsible gaming tools, request a self-exclusion, or raise a concern related to responsible gambling on our platform, you can reach our team through the following channels:

Live Chat: Available 24/7 directly on our website
Email: support@mystake.email
Complaints: compliance@mystake.email
Contact Form: Available on the MyStake casino website

Our support team is available around the clock and will respond to all responsible gaming requests promptly and with discretion. We are fully committed to treating such requests with the seriousness and care they deserve.

Our Ongoing Responsibilities

We continually review and improve our responsible gaming practices to ensure we meet and exceed industry standards. At MyStake, we train our support staff to identify signs of problem gambling and to respond with empathy and appropriate guidance. We monitor player behaviour for patterns that may indicate harm and may proactively reach out if we have concerns about your account activity.

Our MyStake Online Casino platform is built on the principle that player wellbeing comes first. Gambling should always be a choice made freely, with full awareness of the risks involved. We are here to make sure it stays that way.

New players are also welcome to explore our MyStake Casino bonus offers, and getting started is simple through the quick MyStake Casino sign up process.

Content updated: July 13, 2026